Home / Help Center
DEVICE ISSUES:

 

- My device isn't responding, is there anything I can do to fix it?

Yes, you can try restarting the device. Plug it into the charger and hold down the power button for 7-10 seconds until it flashes or turns off. If the problem persists please reach out to support@recoverx.io

- My device won't connect, what do I do?

Try closing out the app and turning the device off. Then restart the app and turn the device back on. If the problem persists please reach out to support@recoverx.io

- Parts of the device don't seem to be working properly, what do I do?

Contact us at support@recoverx.io and we can begin troubleshooting the problem. If the problem is an issue with the technology, we may be able to send a replacement. However as per our Return Policy we would like to first investigate the issue.